Terms and Conditions
UPDATE: RE – Coronavirus (COVID-19) – 24th March 2020
IN LINE WITH THE UPDATED GOVERNMENT ADVICE ALL DELIVERIES ARE TEMPORARILY SUSPENDED
This is an unprecedented time and one that requires full support, understanding and collaboration by each and every one of us – together we can beat this!
Following the announcement late on the 23rd March 2020, iiPPY has had to temporarily suspend all deliveries for the foreseeable future.
The Prime Minister has announced that all non-essential services will close to help stop the spread of COVID-19 (Coronavirus) and unfortunately iiPPY is no exception. All of the staff at iiPPY have been working very closely with our suppliers, couriers and partner companies to have as many contingency plans in place as possible to ensure our customers can still get deliveries. Unfortunately this is no longer possible.
We are continuing to plan with our suppliers and seek alternatives wherever possible to ensure that we can get deliveries going again as soon as possible.
A vast number of iiPPY deliveries have already been dispatched and are in the courier/supplier network. Wherever this is the case, these deliveries will still take place, however there may be some disruption and delays which is outside of our control. We ask that our customers are understanding of this as our staff are all still working remotely under extremely difficult circumstances to ensure as little disruption as possible.
As a lot of iiPPY’s stock comes directly to our customers from suppliers and manufacturers, some of whose warehouses and supply chains have now been forced to close as a result of the new government advice, and therefore it is not possible for the orders to be fulfilled and therefore deliveries have had to been cancelled or delayed for the foreseeable future. iiPPY does not have any control over this. Wherever this is the case, iiPPY will contact any effected customers directly to run through the options available to them, unfortunately as this is an unprecedented time, iiPPY do not in some cases have a lot of options available to them. These options will include temporarily pausing payment plans until a new delivery date can be confirmed or continuing to pay any current payment plans with the view of getting delivery confirmed at the earliest possible opportunity following affected warehouses re-opening.
It will not be possible to refund any payments made so far as deliveries will still be taking place, albeit with a delay which is outside of iiPPY’s control, therefore our customers will still be able to receive the goods they have ordered. If the customer cannot wait for the goods, they will have the option to stop the payment plan and any future payments being taken and transfer the monies paid so far onto a new order with a view to having this delivered at the earliest possible opportunity.
These are unprecedented times and the situation is changing on a daily (and in some cases hourly) basis, and iiPPY is doing everything wherever possible to support our customers.
We ask for our customers understanding, patience and support in this time, especially to our staff who are all working remotely in very difficult, challenging and stressful times to help our customers wherever possible.
Previous UPDATE: RE – Coronavirus (COVID-19)
As of 28/01/19, iiPPY does not perform a Credit Check on applications.
How To Cancel
Any order cancellation requests MUST be sent through to Cancel@iiPPY.co.uk – This is the only method to cancel your order. You cannot cancel your order via any other means including over the phone, live chat or inbox.
100% Acceptance Rate
As of 28/01/19, iiPPY will have a 100% acceptance rate, subject to the following Terms & Conditions,
- Minimum age of 18 Years old.
- UK Bank account with Debit Card in applicant’s name which income is paid into.
- Can demonstrate (through affordability check) that applicants have expendable income to support re-payments.
- Relevant ID to support application – This includes bank statements which demonstrate income coming in as per affordability check conducted as part of the application and repayments from iiPPY. Also relevant Photo ID is required (Valid UK Driving License or Passport). If no photo ID is available, a birth certificate and utility bill from address where item is being delivered can be accepted.
- Although we do cover Mainland UK (Excl. Ireland and & Outlying Islands), our 100% Acceptance criteria is based on a 95 mile radius of M5 5HD. This is due to geographical restrictions affecting delivery in certain areas.
- You cannot be under influence of drugs or alcohol at the point of completing the application, and must understand the contract you are agreeing to as by completing the application, you are entering into a legally binding contract.
Information To Supply On Applications
No applications will be authorised for persons under the age of 18. The following information will be required to process an application.
Full name and address, date of birth and income. Applicants must confirm that agreeing to the purchase agreement, that there will be no reason why there should be any missed payments or any change in their financial situation within the next 3 months.
Change of Address
To change the delivery address, iiPPY must be notified by telephone 7 days before the delivery due date to ensure that the item is delivered to the correct address. If iiPPY is notified less than 7 days to the due delivery date as per the purchase agreement, an additional delivery charge may apply.
Continuous Payment Authority
Orders will only be placed on the agreement that the customers give iiPPY limited continuous payment authority. The card details that were given and card details that were used to make the initial deposit payment will be stored within our systems and used to clear down monies owed. iiPPY Limited DOES NOT accept payment by bank transfer, cash or cheque.
When the card is attempted to be charged between 1am and 5:30am and the payment fails to clear, iiPPY Limited will make a second attempt to charge the card on the due date. If the second attempt to charge the card fails then the bank card will be charged daily until the payment goes through which might result in one or more payments being debited from the bank card to take account of the arrears on the account. Items that have not been delivered will result in the delivery date being extended by an additional week. All payments that are due prior to delivery must be up to date or the item will not be delivered.
By purchasing through iiPPY, you accept that iiPPY has the right to use information and data collected from yourself as and when required, for example to present a defence case in the situation of a charge back made from a customer’s bank. This includes but is not limited to the signed purchase agreement, drivers licence/passport, bank statements, photograph of item inside of property, call and video recordings, body camera footage and any other information/ documentation that we hold that we deem suitable to use.
Documents To Provide For Inspection on Delivery
Please note that if the following documents are not provided on delivery then the item will not be left with the customer. Proof of I.D of I.D check on delivery. Driver Licence or Passport. Other forms of I.D might be accepted. In some instances, where it is not possible to take a copy of these at the door, we may request these prior to the item being delivered.
Bank statement for proof of income. Other forms of I.D might be accepted.
Please note – We are unable to release any goods for delivery if your account is in arrears with any payments. Any missed or partial payments will need to be caught up before any delivery can be made. This does mean that the delivery date as per your purchase agreement can be changed if any payments have not been caught up on.
Retention of title clause
The ownership of all goods sold will remain with iiPPY Limited until full payment for the goods has been received. The buyer agrees to allow the seller access to the buyer’s premises to collect the goods. Goods will be collected and sold to repay the outstanding amount on the invoice should the buyer’s account fall into arrears of more than 21 days. Should the amount in money received from the sales on the goods exceed the amount of arrears, then the difference will be returned back to the buyer within 14 days. Where the sale of the goods not cover the amount of arrears on the customer’s account then the customer will remain liable for the arrears on the account.
It is strongly recommended that all customers check their delivery item for damage. Once the item has been signed and the item has been left with the customer there cannot be any claim for damage or loss brought forward. Any form of damage must be brought to our attention at the point of delivery only. iiPPY will only deliver an item if the person whom placed the order is present at the property. Any missing items/parts, iiPPY must be notified within 7 days of delivery in order for the claim to be pursued. If iiPPY are notified after this point, additional charges may apply or the claim may not be pursued and you will still be liable for the full cost of the item.
Items are delivered the week after X amount working days from the date of the first repayment. The amount of working days does depend on the items value, on most first time order, this is 50% of the repayments prior to delivery. The delivery date will be confirmed before the delivery. The “repayment” is the payment made after the initial manual deposit payment made over the telephone, the repayment will be set to come out of your account automatically. iiPPY Limited do charge a delivery fee on all items offered. The amount in which we charge for the delivery will vary depending on the type, size and weight of the item. You will be advised on the costs of the delivery prior to placing your order and cost can be found on our website. In some very rare instances outside of our control, your delivery date could change. By Purchasing through iiPPY, you accept that this is a possibility.
Cooling Off Period
As of 08/08/19, any customer has 7 days from when the original order is placed to cancel the order and receive a full refund of any monies paid so far. After 7 days and between 14 days, you can cancel the order and receive a refund however it will be minus the delivery fee. The delivery fee is based on having the item collected and delivered into the depot at iiPPY and not necessarily based on delivering the item to the customers property. After 14 days from when the order is placed, if you do decide to cancel you will not receive any refund. If you change your order, these terms will apply from when the original order is placed.
In the unlikely event you do decide to cancel your order, any cancellation requests MUST be sent through to Cancel@iiPPY.co.uk – This is the only method to cancel your order. You cannot cancel your order via any other means including over the phone, live chat or inbox. Please see the above cooling off period for more details.
It is recommended that all customers have contents insurance for their property as the items purchased from iiPPY Limited DO NOT come with any form of damage insurance cover.
All items sold will come with a manufactures or distributors warranty. The length of time the warranty is valid for will change with different manufactures and distributors and depending on whether the item is new, graded or refurbished. It is recommended to read and familiarise yourself with each item warranty as you might be required to register your item to validate your warranty. iiPPY Limited does not directly supply any form of warranty on goods sold. It is agreed that repayments will not be withheld or paid short for items that develop a fault.
The purchase agreement for the item of service provided from iiPPY Limited comes with out fees or charges. This means that if you were to pay the balance in one full payment or spread the costs up to 12 weeks, making to up 12 payments you would be charged the same amount. iiPPY Limited will not change purchase agreements in any situation to increase the length of time the payments are to be made or the number of payments to be made. Any outstanding arrears on a purchase agreement will be collected in the form of debt. It is agreed that by entering into the purchase agreement with iiPPY that you accept to be contacted in person at home by an appointed agent from iiPPY, via telephone (text), email and post in relation to missed payments between the hours of 8am and 8pm Monday to Sunday.
Item Out of Stock/Discontinued
If in the very rare instance where the original item ordered is out of stock or has been discontinued, iiPPY will offer a suitable alternative as deemed so by iiPPY. This may be from a different manufacturer however wherever possible, iiPPY will endeavour to match the original manufacturer, and the features of the product originally offered. If this does happen, this does not indicate that the contract has been broken by either party as a suitable alternative will be offered. This is due to the fact that iiPPY does not necessarily hold stock of every item that it sells as iiPPY works with a wide range of third-party distributors who will deliver to iiPPY’s customers on their behalf.
Returning your Item
1) iiPPY Limited must be notified within 14 days of the customer receiving the item that they would like to return the item. The customer will be given a further 14 days from notifying iiPPY Limited to return the item. The item must be returned to us unused, in its original undamaged packaging and in a saleable condition.
2) It is the customers responsibility to arrange suitable postage and packaging to return the item back to iiPPY at the following address between the hours of 8am to 4pm Monday to Friday. Postal address: iiPPY, Units C1 – C3 Weaste Trading Estate, Weaste Lane, M5 5HD. iiPPY does not cover the cost of any returns.
iiPPY Limited reserves the right the assign the purchase agreement for the item sold to another person or company. Any money owed to iiPPY limited will be transferred with the purchase agreement.
Impact on Credit Score
Not keeping up with your repayments might cause serious money problems. We reserve the right to share our customer payment records with credit referencing agencies which can have an effect on a credit score. Credit scores can be seriously impacted should non-payments progresses to a County Court Claim.
Any payments scheduled for Bank Holidays will be taken the nearest working day before. Should you have any questions about this or want this confirmed, please feel free to give us a call.
Card Authorization Process
All first time customers will be required to undergo a card authorisation process, where the customers card will be charged 30p. This is part of the companies fraud prevention measures. Our systems will catch common fraud patterns such as card testing or trial abuse by evaluating payments holistically rather than in isolation. We surface previous related payments processed that match certain attributes like email address, IP address, or card number. The 30p charged to the customers card will be refunded back to the same card within 24 hours or the next following working day. The 30p charged to the customers card does not form part of an invoice purchase agreement. This payment could be made over the phone with one of our client managers or online at the checkout stage.
The following additional charges will apply for any failed deliveries or returns:
1) Failed Deliveries – Any failed deliveries will add a further £120.00 fee. This is as the sofa’s are deliveries directly from the manufacture’s and this directly reflects their failed delivery and warehousing fees.
2) 30 Day distance selling regulations for returns – The cost of collection of the sofa will be charged at a flat rate of £150.00. This is non-negotiable and will be taken out of any refund or added on if exchanging/swapping the item. If the item is not in a brand new condition as it was delivered, we reserve a right to deduct further amounts up to 100% of the value of the goods. For example if it is soiled/dirty/damaged and we’ve sold it for £900 and it’s now only worth £100, you’d only get £100 back. This is the requirement directly from the manufacturer and our hands are tied on this, once again making it non-negotiable.
3) By purchasing through iiPPY, you accept that you have checked that the sofa will fit into the desired room, through your hallways/doorways etc. Returns on these grounds will be liable to a restocking fee, failed delivery fee and warehousing fee as all of our sofas are made to order. This fee is model dependant but will be no more than £300.00. Any eligible refund will be less this fee. All of our sofas are quality checked and sealed prior to delivery. If you decide to take the packaging off for any reason prior to accepting the item, you are accepting all liability for the sofa and you will not have the option to return the sofa. All of our items (and the sofas are no exception) are only eligible to be returned if they are unopened, unused and in the original packaging.
4) If you have purchased your iiPPY Sofa across 3 separate purchases, (and therefore across 3 different purchase agreements) if a payment is missed prior to your original delivery date and that payment isn’t caught up on in 24 hours, then delivery of your corner sofa will be delayed until the next purchase agreement has been paid off in full. This could mean a delay of up to, but not limited to 12 weeks if the payment isn’t caught up on in 24 hours.
Online ‘Skip The Queue’ Checkout
Orders placed online where the initial card authorisation fee of 30p has been paid online will have the 30p refunded when the Payment Plan is created. When orders are placed using this method, we will always try and contact you multiple times usually within the next 48 hours in order to run through the details of your order with you and confirm your delivery date with you over the phone. If, after at least 48 hours and multiple contact attempts we aren’t able to get hold of you over the phone, we will create your order and payment plan using the details provided. We will then text you notifying you of this and email out the purchase agreement. This is the date when the cooling of period will start.
In the event that we fail in meeting our high standards of customer service and you wish to make a formal complaint, this must be made in writing to the following:
FAO: The Director
Unit C1 Weaste Trading Estate
Data Protection Act
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).